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Certificate IV in Frontline Management



Doing business in the 21st Century with its focus on a global economy is more and more complex. You need to be multi-skilled, innovative, and able to solve problems, and also have excellent communication and organizational skills.

Our nationally recognized courses are comprehensive and practical, giving you the opportunity to gain the skills, knowledge and qualification you require to secure your position in the business area of your choice.

This qualification reflects the role of individuals who take the first line of management in a wide range of organizational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

 


Course Structure Sample


    * Show leadership in the workplace
    * Implement operational plan
    * Monitor a safe workplace
    * Address customer needs
    * Implement workplace information system
    * Manage finances
    * Manage innovation and continuous improvement
    * Develop and implement a business plan
    * Identify risk and apply risk management processes
    * Establish effective workplace relationships