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Diploma of Financial Services
This course provides employment opportunities within financial institutions and leads to a career in the financial services sector. Students who successfully complete this course can find jobs with many different types of financial organizations. This course develops skills that meet the needs of small, medium and large-sized business organizations.
Students who complete this course will know how to develop and use business systems, communicate in a professional manner, analyze and report on financial activity, use accounting systems, use complex spreadsheets, understand business legal requirements and compliance regulations relevant to the financial services sector.
Students cover the following broad areas of study:
· Customer Service Skills
To be successful in the financial services industry you require strong customer service skills. Good customer service relies on strong communication skills. This course develops these skills by teaching you how to communicate with clients, build relationships and negotiate solutions.
· Managing and Evaluating Customer Service
· Business Advisory Services
· Understanding Laws and Compliance Issues
People working in the financial services industry need to know how to read, understand and interpret the laws governing them. A number of units within this course focus on developing your skills in reading and interpreting relevant laws.
· Professional Practice
· Credit and Debt Finance
· Information Technology
This course provides hands-on experience in using computer-based spreadsheet programs such as Excel.
· Occupational Health and Safety
· Business Planning and Financial Management
A number of units delivered in this course focus on building introductory skills in business and financial planning.

